Organisations in Somalia are using Loop to learn from communities how to better support them. Since 2022, voice (IVRR) has been the primary input channel.
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In September of 2022 we launched our pioneering Interactive Voice Response and Reply (IVRR) input channel in Somalia. IVRR is a unique process to get feedback and respond to people in Somalia who:
Developing this interactive voice technology is one of the most exciting aspects of Loop’s work in closing the digital divide.
People in Somalia can call Loop to give their feedback,
completely free, on 2023.
Accessibility and inclusion are at the heart of our platform. Feedback submitted in any of the languages below is translated to over 10 other languages, so you can engage directly.
Robert Wambu
Center for Peace and Democracy (CPD), Somalia
Loop carried out a pilot project and built a prototype for the Somali context in 2021. Loop received funding as a subcontractor to NEXUS, the only Somalia NGO Consortium in Somalia, as one small part of the larger Localised Humanitarian Action programme which they led. The fund manager was Oxfam Novib and the donor was the Disaster Relief Alliance, through the Dutch Government. This was a short-term pilot that finished at the end of 2021 as planned.
After the pilot, NEXUS members decided that CPD (Centre for Peace and Democracy) should host and lead on the roll out of Loop, on behalf of the NEXUS members long term. CPD is a founding member of the NEXUS consortium and a strong national organisation with programmes across the whole of Somalia.
Loop successfully raised funds in 2022, from the British Government's FCDO Safe-Guarding Unit, to build the Interactive Voice Response and Reply (IVRR) technology, designed in the pilot project, to reach across the digital and language divides.
Our blog includes reflections on what we have learned so far, as well as helpful resources on how your organisation can take meaningful steps to #MakeAllOurVoicesCount
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