Our priority is safe feedback and reporting for positive change. We don’t collect or process data unless it's shared. No tracking or sharing of locations. Contact details and Personal Identifiable Information (PII) is confidential. Contact is only through the platform. We don’t sell data, and anyone can request removal of information on the platform at any time. We comply with EU GDPR standards worldwide. For more information, read our Privacy Policy and Framework for Handling Sensitive Feedback. By using Talk to Loop, communities can report things they might not otherwise be able to or feel safe to report. When this is referred to the appropriate actor, and escalated if no response, then the community's safety increases. We have evidence that communities use it and refer others.

Our priority is the safety and protection of people who use the platform. To do that, we must earn the trust of the sector. We are not a donor. We are not an operational actor. We are here simply to channel information to the right people in a timely, safe way so that those responsible can hear and respond appropriately. We are survivor centred. With the survivor's permission, we hand it over to the appropriate focal point based on the information they choose to share with us. Then we step back. We are not whistle-blowers. We do not want to keep sensitive information or be involved in any way with a case. We do not implement investigations. We do want to contribute to a safer, more impactful environment. When we receive a sensitive report where your organisation is involved, we refer it into your organisation's existing mechanisms and focal points. From there, you can manage it as you would any other complaint or report. Integrating Loop reduces your chances of Whistleblowing, as you are more likely to hear about issues and take action before it is leaked to other parties.

Research shows people need different options to find what works for them. Talk to Loop can complement existing tools and extend your reach by: Ensuring all partners and communities can use it long-term. Managing all types of feedback and complaints. Being available during emergencies and scaling up. Meeting global standards without relying on specific budget lines. Talk to Loop integrates easily with your systems, offering real-time translations and expanding your reach across channels and languages. You can analyse data directly on the platform to inform programming, funding, and policy or download it into the formats and tools you already use.

Yes. We provide a safe input channel for feedback, complaints reporting and as a Safeguarding reporting mechanism. That includes a mechanism for receiving reports about Sexual Exploitation, Sexual Abuse, and Sexual Harassment (SEAH), Gender Based Violence, fraud and corruption for example. We meet the requirements of the British Safeguarding Team for PSEAH and can refer to the country level InterAgency collective mechanism. Talk to Loop also helps other organisations meet Donor Due Diligence requirements by enabling them to integrate a high quality, safe and robust Community Feedback mechanism and safe reporting channels etc.

Talk to Loop is currently active in Somalia and Somaliland, in partnership with Raagsan, a women-led social enterprise dedicated to Third Party Monitoring across the country. We are opening in Kenya and in Ethiopia in 2026. We can expand to new countries when there is funding and a strong demand from local stakeholders. We are also available anywhere that communities can speak English, Arabic, Spanish or French and have access to the internet to provide feedback via the web, WhatsApp, or soon Telegram and Facebook Messenger.