Interactive Voice Response and Reply (IVRR)
Feedback should not be restricted by literacy, connectivity, or language. That’s why we created IVRR.
1. Feedback shared
Recipient of aid records their feedback in their chosen language by calling our free phone number (e.g. 6464 in Somalia), from any phone.
2. Content moderated
Loop moderators transcribe, translate and tag the feedback before it is visible on the platform. Organisations are notified of feedback about them. Aggregate data of trends is visible on the statistics page.
3. Reply submitted
Anyone, including organisations, can reply directly to feedback, in their own time, in their own language, on any device, to stay engaged remotely.
4. Response created
Replies are also translated, and an audio recording is created for the original author of the feedback. The reply is published publicly on the Loop platform, providing it is not sensitive.
5. Closing the loop
The author receives an automated phone call during which they can hear the reply read out to them in their chosen language. The author can then choose to respond immediately, request a call back the next day or simply hangup. The feedback loop is closed!
Discover how IVRR is changing the way organisations learn from the communities they serve in Somalia