Regardless of the size or scope of your operations, we’re here to help you engage with the communities you serve.
Engage
Stay informed
Respond promptly
The open platform provides real-time aggregate data that can be filter by geography, demographics, and themes.
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Anonymised data integrates with other datasets via API and downloadable reports, informing global decision-making.
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Talk to Loop employs a multi-layered approach that combines Interactive Voice, Artificial Intelligence, and human moderators to amplify community voices. This creates a safe, inclusive platform accessible in users’ languages on familiar devices.
It supports multiple input channels (Voice, SMS, WhatsApp, Facebook Messenger, Telegram, and Web) . Unlike traditional feedback methods, Talk to Loop provides a permanent communication channel available before, during, and after crises.
1. Sign up
Find the magic link in your e-mail inbox and activate your account.
One single organisation can register multiple staff members, all of whom will receive timely notifications for appropriate action.
2. Reply to feedback
We’ll handle the translation and return it to the author.
If you need assistance, our Moderators are available to guide you through the process. Request an onboarding session anytime.
3. Use the resulting data
For monitoring and evaluation (M&E), reporting, and showcasing progress to managers, donors, and on social media.
This helps track performance, inform decisions, and demonstrate your commitment to safety and goals.
We keep data safe
We mitigate third-party data access risk by:
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Hosting data on AWS, GDPR compliant and strong security.
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Access to raw data is limited to a few technical specialists.
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Ensuring local partnerships do not include data access
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Adding data protection clauses to contracts with mobile network operators.
We keep people safe
We prioritise user safety by:
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Collecting only information users share, no exact locations.
Never sharing the data without consent.
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Never selling any data.
Providing anonymous reporting for individuals in need of it.
Here’s why Talk to Loop
should be one of them!
With our innovative, independent, multidirectional, and accessible long-term approach, it seamlessly complements hotlines, focal points, and complaint boxes. It ensures access for individuals with low literacy, limited connectivity, travel constraints, or those suffering from power imbalances.
Plus the platform guarantees:
Talk to Loop is accessible globally through our web channel, for literate people with internet access. In Somalia and Somaliland, people—including those with low literacy or no internet- use it via voice IVRR (shortcode 2023), WhatsApp is coming soon.
The platform is free and available 24/7 in English, French, Spanish, Arabic, Maxatiri, and Maay, designed for all users, including those with low literacy, no internet access, or suffering from power imbalances.
We integrate with local referral pathways and collaborate with disability inclusion groups to enhance accessibility.
If you're interested in bringing Talk to Loop to your country, please register or contact us about funding opportunities. More interest increases our chances of securing funding and launching in your area.
Accountability and transparency can be challenging.
We can help.
Our priority is safe feedback and reporting for positive change. We don’t collect or process data unless it's shared. No tracking or sharing of locations. Contact details and Personal Identifiable Information (PII) is confidential. Contact is only through the platform. We don’t sell data and anyone can request removal of information on the platform at anytime. We comply with EU GDPR standards worldwide. For more information read our Privacy Policy and Framework for Handling Sensitive Feedback.
Our priority is the safety and protection of people who use the platform. To do that, we must earn the trust of the sector. We are not a donor. We are not an operational actor. We are here simply to channel information to the right people in a timely safe way so that those responsible can hear and respond appropriately. We are survivor centered. With the survivor's permission we hand it over and step back. We are not whistle-blowers. We do not want to keep sensitive information or be involved in any way with a case. We do want to contribute to a safer more impactful environment. When we receive a sensitive report where your organisation is involved we refer it into your organisations existing mechanisms. From there you can manage it as you would any other complaint or report.
Research shows people need different options to find what works for them. Talk to Loop can complement existing tools and extend your reach by:
Ensuring all partners and communities can use it long-term.
Managing all types of feedback and complaints.
Being available during emergencies and scaling up.
Meeting global standards without relying on specific budgets.
Talk to Loop integrates easily with your systems, offering real-time translations and expanding your reach across channels and languages. You can analyze data directly on the platform to inform programming, funding, and policy.
Yes. We provide a safe input channel for feedback, complaints reporting and as a Safeguarding reporting mechanism. That includes a mechanism for receiving reports about Sexual Exploitation, Sexual Abuse, and Sexual Harassment (SEAH). We meet the requirements of the British Safeguarding Team for PSEAH and can refer into InterAgency collective mechanism.
Talk to Loop is currently active in Somalia and Somaliland, in partnership with Raagsan, a women-led social enterprise dedicated to Third Party Monitoring across the region. We expand to new countries only where there is strong demand from local stakeholders. Show your support by registering your interest below and spreading the word! The more interest we gather, the better our chances of securing funding and bringing Talk to Loop to your area. Submit your interest here!
Non-sensitive feedback is posted publicly on the platform and notifications are sent for new interactions. Sensitive feedback is handled privately by authorized staff based on user consent. All user communication happens through the platform, and content is moderated before posting. Posts must follow Community Guidelines and Moderator Protocols. We securely store data on GDPR-compliant tools with encryption and restricted access, and perform regular audits and security reviews. For more information read our DPIA with Annexes for country specific analysis.
Nothing is posted without being moderated. Our moderators try to weed out any duplications or inappropriate feedback. We do not do investigations and can not verify information. Any serious complaints or allegations will be sent confidentially to the focal point in your organisation to manage safely. If they don’t confirm receipt then we escalate it confidentially. This approach helps get support to the right people based on their needs. Aggregate data shows the scale of need, helping to advocate for more resources. People don't expect perfection but do expect basic information. By answering questions efficiently across different languages and contexts easily through Talk to Loop, you build trust and transparency with communities and donors. You can respond quickly to prevent misinformation, as conversations will happen with or without you!
The Talk to Loop team is a diverse group of professionals, including humanitarian practitioners, specialists in safeguarding, gender-based violence (GBV), child protection, and accountability to affected populations. Our team also comprises local experts with experience in community engagement and program delivery, as well as tech professionals, fundraising, and communications specialists. Together, we bring a wealth of knowledge to ensure that the platform remains true to its mission. Talk to Loop is guided and held accountable by a Governing Board composed of individuals with lived experience and a deep understanding of the needs of vulnerable and marginalized communities. Additionally, we are supported by a non-decision-making Advisory Board representing key stakeholders in the sector. This Advisory Board plays a crucial role in integrating the initiative and actively supporting its goals. Check out our team here.
For more information read our FAQs document.
Are you and your team focused on collecting data safely to make informed decisions, adapt projects, keep people safe and reduce the risk of fraud and abuse?
