We help organisations be more responsive and inclusive by listening to the experiences of people in crisis, which enhances community agency, safety, and influence over services that affect their lives.
Anyone, anywhere at anytime can feedback on what is important to them, without having to be asked.
Once feedback is approved by a moderator, it is made public for anyone to view and engage with. The data isn’t siloed or extracted; it becomes a shared resource for learning and action.
Anyone can engage with the feedback and content on Talk to Loop. No one person or organisation has all the solutions.
Loop is governed by a board of people who come from affected contexts, and can ensure we stay true to our principles.
We are a diverse group of professionals with expertise in humanitarian work, safeguarding, GBV, community engagement, tech, finance, fundraising, and communications.
Talk to Loop is lead by and accountable to, a Governing Board of professionals who have lived experiences, come from, and understand, the needs of vulnerable and marginalised communities.
Talk to Loop is supported by a non-decision making Advisory Board of people who represent key stakeholders in the sector. People who will help to integrate the initiative and commit to actively support it.
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We partner with national actors to adapt our global service to the changing needs of diverse user groups. By employing diverse moderators who speak local languages and working with non-operational national civil society organisations, we continually identify opportunities and risks, ensuring a sustainable, contextualised, and safe service for both communities and organisations.
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In Somalia and Somaliland: We partner with Raagsan, a social enterprise that offers strategic consulting services at both policy and grassroots levels, that focuses on the understanding of people being served by humanitarian and development investments in Somalis as well as the policy and program design of investments intended to assist those populations.
In 2020, the Talk to Loop platform was developed to ensure that all voices are heard and addressed equitably, safely, adaptively, and innovatively. It was piloted across six countries: the Philippines, Indonesia, Poland, Ukraine, Zambia, and Somalia.
Key stakeholders, now trusted allies, funded Talk to Loop, recognising its potential as a systems change tool, safeguarding mechanism, and accountability to affected populations (AAP) effort. Among these actors are Humanity United, the McGovern project in partnership with ODI, the FCDO, Global Giving, the Disaster Relief Alliance through NEXUS Somalia, Comundo, UNICEF, and SDC.
During this time, Talk to Loop proved effective in breaking down barriers to community feedback and addressing the underreporting of Sexual Exploitation and Abuse (SEA) and aid diversion. The platform also contributed to dismantling trafficking rings, addressing fraud and beneficiary list manipulation, and reporting cases of child sexual exploitation and organisational bullying, among other issues.
At the beginning of 2024, after careful consideration, our Governing Board and the CEOs of the Host Organisations made the difficult decision to temporarily hibernate the platform due to significant challenges, primarily stemming from insufficient sector-wide support for partnerships and funding. Although there has been strong support from communities and key actors, we have unfortunately seen low response levels to both open and sensitive feedback. Additionally, a small number of stakeholders have impeded transparent accountability processes, leading to threats against our staff and host organisations due to sensitive reports being referred to them.
Following this decision, we received strong backing from key stakeholders, which ultimately led BHA, SDC, and the FCDO to fund Talk to Loop as an independent and collective tool that adds significant value to accountability efforts in Somalia and Somaliland. This support has enabled the relaunch of the platform in the country, with ongoing discussions to scale up to other locations within and outside the region.
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