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Accountability reimagined

Loop helps you deliver on feedback, complaints, and PSEAH reporting: for you, your organisation, and your partners.

A woman wearing a pink checkered shirt in the Philippines stands outside, holding a basket of vegetables and making a call on her mobile phone
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Bridge the
digital divide

Listen to all community members, whether they have an internet connection or not.

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Discover
data-driven insights

Loop’s statistics help decision-makers to spot trends, course-correct, and allocate funding more effectively.

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Listen and respond across languages

No more siloed learnings from one organisation or context to another – Loop is both transnational and multi-lingual.

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PSEAH reporting mechanism

Our sensitive feedback system is survivor-centred, ensuring safe assistance and allegation referral pathways for reports.

Discover what Loop can do for your organisation

Why Loop?

8 reasons to use Loop

1

Reduce reliance on field staff

Loop is a remote tool for communities to self-initiate feedback. During existing field visits you can demonstrate how Loop works and prompt community members to use it: benefitting from the ongoing engagement afterwards.

2

Independent and neutral

Communities are more likely to share openly, without bias, because of Loop’s independent nature. Loop lets people feedback about what is really important to them.

3

Sector/response-wide tool

This collective mechanism reduces duplication and confusion about where to give feedback. Loop can complement other feedback tools to give people choices. The data shows patterns of changes in needs over time and across demographics.

4

Trusted, timely, broader sets of data

Because Loop can be present before, during, and after a crisis, community trust is built and strengthened – eliminating the delays associated with setting up a new feedback mechanism. 

5

Independent of projects, emergency responses or other interagency presence

Loop’s single system can be used across all of an organisation's projects and programs, as well as future emergency responses. It meets global best practice standards and donor requirements for feedback, M&E, complaints, and SEAH reporting requirements.

6

Available anywhere with phone service

Loop does not require an internet connection. All Loop’s services are accessible by phone. Individuals in communities can safely use Loop on a shared phone, and there are no mobile network costs as charges are reversed. 

7

Responds to community messages in near real-time

Loop is available all the time, and Loop’s technology reduces the steps in processing messages – from translation, through data input and data cleaning. Loop’s system gives a broader range of people access to the data and allows them to respond easily, in near real time.

8

Completely safe reporting of sensitive topics

Users can remain anonymous if they wish, and choose what data they share. Data is aggregated to maintain user anonymity. Loop refers directly to your appropriate focal point for sensitive topics, to be integrated with your Case Management System and without Loop's ongoing engagement.

Global accountability champions are advocating for Loop

ODI’s humanitarian team have been working with Loop to revolutionise accountability in the humanitarian sector. Will the international humanitarian system put words into action and invest seriously in system-wide independent accountability mechanisms?
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Sara Pantuliano

Chief Executive, ODI, United Kingdom

Loop makes our accountability agenda and our feedback and response mechanism more efficient, with faster transmission.
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Ray Barnido

Executive Director, Duyog Marawi Inc., Philippines

We will have more dynamic participation through the Loop platform.
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Josephine Lascano

Executive Director, Balay Rehabilitation Centre, Philippines

Loop is important for the indigenous people’s sector where they can lodge their issues and concerns in pushing for their rights as a member of society.
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Judith Maranes

National Anti-Poverty Commission-IP Sectoral Representative, Philippines

TalkToLoop.org provides us with an opportunity to expand our reach while learning from the constitutents we seek to serve.
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Luchembe M.K. Chilufya

Director, Alliance for Accountability Advocates, Zambia

Loop training made me realise existence of a unique way of reporting community issues without fear
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McJoel Kaunda

Social Accountability Advocate, Kitwe, Zambia

Blog

Putting action into words

Our blog includes reflections on what we have learned so far, as well as helpful resources on how your organisation can take meaningful steps to #MakeAllOurVoicesCount

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