During the last few months, our team has been reflecting on the work we have done, the learnings we have gathered, and making improvements across the board. Along with updating our robust policies and guidelines, and in order to build trust and understanding in our approach, we have now developed Talk to Loop's procedures for handling sensitive feedback into a clear framework for wider dissemination and reference.
Loop helps you deliver on feedback, complaints, and PSEAH reporting: for you, your organisation, and your partners.
Listen to all community members, whether they have an internet connection or not.
Loop’s statistics help decision-makers to spot trends, course-correct, and allocate funding more effectively.
No more siloed learnings from one organisation or context to another – Loop is both transnational and multi-lingual.
Our sensitive feedback system is survivor-centred, ensuring safe assistance and allegation referral pathways for reports.
Loop is a remote tool for communities to self-initiate feedback. During existing field visits you can demonstrate how Loop works and prompt community members to use it: benefitting from the ongoing engagement afterwards.
Communities are more likely to share openly, without bias, because of Loop’s independent nature. Loop lets people feedback about what is really important to them.
This collective mechanism reduces duplication and confusion about where to give feedback. Loop can complement other feedback tools to give people choices. The data shows patterns of changes in needs over time and across demographics.
Because Loop can be present before, during, and after a crisis, community trust is built and strengthened – eliminating the delays associated with setting up a new feedback mechanism.
Loop’s single system can be used across all of an organisation's projects and programs, as well as future emergency responses. It meets global best practice standards and donor requirements for feedback, M&E, complaints, and SEAH reporting requirements.
Loop does not require an internet connection. All Loop’s services are accessible by phone. Individuals in communities can safely use Loop on a shared phone, and there are no mobile network costs as charges are reversed.
Loop is available all the time, and Loop’s technology reduces the steps in processing messages – from translation, through data input and data cleaning. Loop’s system gives a broader range of people access to the data and allows them to respond easily, in near real time.
Users can remain anonymous if they wish, and choose what data they share. Data is aggregated to maintain user anonymity. Loop refers directly to your appropriate focal point for sensitive topics, to be integrated with your Case Management System and without Loop's ongoing engagement.
Register your interest below and invite others to do the same. The more interest we can generate, the greater likelihood we can raise funds to start up in a new country.
Sara Pantuliano
Chief Executive, ODI, United Kingdom
Ray Barnido
Executive Director, Duyog Marawi Inc., Philippines
Josephine Lascano
Executive Director, Balay Rehabilitation Centre, Philippines
Judith Maranes
National Anti-Poverty Commission-IP Sectoral Representative, Philippines
Luchembe M.K. Chilufya
Director, Alliance for Accountability Advocates, Zambia
McJoel Kaunda
Social Accountability Advocate, Kitwe, Zambia
Our blog includes reflections on what we have learned so far, as well as helpful resources on how your organisation can take meaningful steps to #MakeAllOurVoicesCount
Register your interest below and invite others to do the same. The more interest we can generate, the greater likelihood we can raise funds to start up in a new country.
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