‍Somalia & Somaliland

^{May 2025 Snapshot Report}

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To download this document click here.

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Talk to Loop, thanks to its partnership with RAAGSAN, is available in Somalia/Somaliland via a voice channel at toll-free number 2023 and supports feedback in Maay, Maxatiri, Benadiri Merka, Bujuuni and Barawani Chimini. To learn more, visit our website and our platform and statistics page.

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In May 2025, Loop processed and published ⬆️ 541 pieces of open feedback; a 33% increase from April (408). All feedback was received via the Voice channel.

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Language use:

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The majority of feedback was recorded in⬆️Maxatiri (84%) then ⬇️Maay (16%). 

⏸️ 1 person used Barawani Chimini.

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Demographic information:

• ⬆️44% of users in the reporting period are Female. (38% in April)
• ⬆️8% of feedback was shared by Children and Adolescents (14-17) (7% in April)
• ⏸️2% was shared by Elderly (60+). 
• ⬆️Feedback from people living with disabilities (PLWD) accounted for 2% (1% in April)

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“I am a 26-year-old person living with special needs. Unfortunately  I have not received any assistance from the organisations operating in my area despite visiting their offices. I would like to raise this concern and request urgent support and response.”

“My name is Cali. I am 24 years old  and I live in Daafeed. I am requesting assistance. I am physically disabled in one arm and do not have access to medication. I am in need and I survive by begging at local mosques. My mother has passed away and my father is working in Mogadishu. My phone number is 61XXX. I kindly ask for any support that can be provided.”

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• ⏸️1% of feedback came from people who are carers for PLWD. 

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“Greetings. My name is XX and I am XX years old. I am a mother in need living in Mogadishu. I live in a small hut and I have children. We are starving  and we have nothing to eat. Some of my children are disabled and one of them has passed away. I am unable to work. We are new to this area and were displaced from a place where there was militia. My 20-year-old son who could have helped me is deaf. Please, I kindly ask for your help.”

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“My name is X. I am 40 years old and reside in Galgaduud specifically in Guriceel. I am caring for a disabled child. I received a SIM card some time ago  and I used to receive cash assistance through that SIM card. I received the cash 3 times and nothing else afterward. I used to hear that the cash assistance would be ongoing for the next 6 months to 1 year. If the organisation has wronged me  I want you to help me get justice and if not I am humbly requesting your support with anything you can provide. I am asking that the money be released urgently. The SIM card has been inactive for 1 year and 6 months. I would like you to share my concerns with the relevant organisation to facilitate the release of the funds. The country is experiencing financial instability and I have nothing to support my disabled child with. I hope you will respond to my feedback.”

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• ⏸️1 person identified as belonging to minority communities in May (1 person in April) used Loop:

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“Salam. My name is Adan XX.  I live in Dafeed district of Lower Shabelle region. I am facing hunger and drought. Before the drought I had many goats and all of them died during the drought. I am requesting urgent assistance.”

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Feedback came from different regions across all of Somalia and Somaliland, with a majority coming from Banaadir, Lower Shabelle and Galgaduud. However, in ⬆️60% of feedback, people opted not to mention their locations (46% in April). 

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The recent floods and heavy rains in the Banaadir region during the month of May resulted in widespread destruction of property, displacement, and loss of shelters. Many affected individuals reported urgent needs, including food, shelter, and non-food items (NFIs). The floods not only impacted people living in IDP camps but also affected middle-class families. In addition, youth and other community members highlighted lack of job opportunities and the need for cash assistance to sustain their livelihoods.

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⬇️Requests for Assistance (89%) continue to dominate community feedback (93% in April). Other feedback types are:

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• ⬆️requests for information (5%) (4% in April) majority being about Loop’s services
• ⏸️thanks (4%) (same in April)
• ⬆️suggestions/opinions (4%) (1% in April), and 
• ⬇️concerns (1%) (3% in April).

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Request for assistance

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“Hello. My mother is sick and my father is disabled. I need to continue my education but I was forced to leave school because I couldn't afford the fees. I kindly ask for your support.”

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Concerns

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“The organisations operating in Somalia are not doing enough; people are dying from hunger and thirst.”

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“The trees in the environment have been completely destroyed as they are being burned to produce charcoal for cooking. These trees need protection. Additionally, the area is suffering from drought and a lack of rainfall.”

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“My name is Ali and I live in Baidoa. I am 19 years old. I would like to share that many youth in this area are unemployed and have no opportunities or support. Thank you Loop  for giving us a platform to raise our voices.”

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Thanks

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“My name is Nasteexo. I live in a green area and we are not facing any problems at the moment. We recently received rainfall. We had been affected by drought but thanks to the Almighty God we have now recovered. We are currently taking care of our livestock. That is what I wanted to share with you.”

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“I am currently in Bosaso. There are no remaining issues. The army is stationed here and maintaining security. The conflict has come to an end  and I consider it a victory. I deeply appreciate the efforts of our armed forces as well as the support from others including the president. I am truly grateful and hopeful that this marks the end of the war.”

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Suggestions

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“I am currently in Ceerigaabo. If any corruption arises involving the organisations operating in this area  I will report it to you. Likewise  if any sensitive issues occur  I will make sure to inform you.”

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“Hello, my name is Shire XX. I am in Sanaag, specifically in a village called Hadaaftimo. We have received good rain that has brought prosperity  and we have received good and cool weather  thank God.”

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What did community members talk about?

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Communities across Somalia/Somaliland highlighted severe hardships:

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• ⬆️86% highlighted severe food insecurity and hunger, with many describing days without meals, especially in flood-affected areas of Lower Shabelle (38% of food-related quotes), Hiraan (24%), and Bay Region (18%), where crops were destroyed by both drought and flooding. 
• ⬆️58% mentioned droughts devastating livelihoods, particularly in pastoralist communities across Lower Shabelle (32% of drought quotes), Galgaduud (27%), Sanaag (19%), and Bay (15%), where livestock deaths and failed crops were most frequently reported. 
• ⬇️7% cited displacement, primarily due to floods (5%) in riverine areas of Lower Shabelle (52%) and Bay (31%), or conflict (2.4%) in Hiraan (63%) and Bay (29%), with most ending up in Mogadishu (45%) or Baidoa (33%) camps. 
• ⬇️6% of feedback came from youth seeking vocational training in urban areas (Mogadishu 61%, Baidoa 22%) or agricultural support in rural zones (Galgaduud 57%, Lower Shabelle 29%), while students emphasised unpaid school fees. 
• ⬇️4% cited health issues, disproportionately affecting disabled persons (48% of health quotes), pregnant women (28%), and the elderly (17%) in Hiraan (39%), Banadir (32%), and IDP camps (21%), with reports of untreated chronic illnesses and no clinic access. 
• ⬆️4% reported aid access issues, especially in rural Sanaag (41%) and Galgaduud (37%), where communities stated "no agencies operate here," while urban IDPs (22%) mentioned registration without follow-up. 
• ⬆️3% described debt crises, mainly from medical bills (67%) or emergency food purchases (33%), with half the cases coming from Garoowe and Mogadishu. 
• ⬆️3% emphasised shelter needs, particularly flood-damaged tents in Baidoa (55%) and Ceelasha Biyaha (27%) camps, while 2% cited severe water shortages in drought zones like Galgaduud (68%) and rural Lower Shabelle (24%). 

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What did community members request?

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• ⬆️72% requested urgent food assistance, with the most desperate pleas coming from Lower Shabelle (41% of food requests), Hiraan (29%), and Bay Region (18%). 
• ⬇️63% asked for financial support, ranging from small amounts ($0.50 for sugar, Sanaag) to larger sums ($300 to restart farming, Lower Shabelle). Urban requests focused on household needs, while rural areas sought livestock/crop support.
• ⬆️28% requested livelihood assistance, with pastoralists in Galgaduud (39%) and Sanaag (32%) asking for livestock replacements, while farmers in Lower Shabelle (45%) sought seeds and irrigation support.
• ⬆️19% requested healthcare, particularly for chronic conditions and maternal health. Disabled persons comprised 38% of medical requests.
• ⬆️15% sought education support, mainly school fee payments (61% of education requests) and vocational training (29%). Urban youth in Mogadishu (58%) emphasised skills training, while rural areas requested school materials.
• ⬆️12% requested shelter items, especially flood victims in Lower Shabelle (67%) needing tents and tarpaulins. Another 8% specifically asked for mosquito nets in riverine areas.
• ⬇️9% demanded clean water access, with the worst shortages reported in Galgaduud (52%) and rural Hiraan (33%). Some requested water storage tanks (21%) or borehole repairs (14%).
• ⬇️6% sought job opportunities, particularly in urban centres (Mogadishu 72%, Baidoa 18%), with skilled labourers requesting tools and youth asking for apprenticeships.
• ⬆️4% requested aid agency intervention, either to restart discontinued programs or expand to uncovered areas.

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50% of feedback has been replied to by organisations including Loop.

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On organisations’ replies, we have found that:

• The highest number of replies was received from Garagar Relief Development Organisation (GREDO) a Somali National NGO, followed by Save the Children and CARE International.
• The majority of partner organisations (83%) responded that they do not currently have an ongoing project in the mentioned area. 
• 26% of the replies mentioned that some form of support is available, while only 6% confirmed that a project is currently underway.
• 17% of responses indicated that there is an active project, mostly related to: Food Security and Livelihoods (FSL), training on farming practices and other community resilience initiatives. In these cases, community members were often advised to visit the help center or call the organisation's shortcode for further support or inclusion in the ongoing activities. 
• 48% of solutions proposed for community members to call the partner organisation’s shortcode number. 

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Sensitive Reports

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Loop handled ⬆️ 99 sensitive reports this month, marking a significant increase from the previous month’s total of 70. This surge reflects growing trust in the platform and increased awareness of sensitive reporting pathways.

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Categories of reports:

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Protection-related issues continued to dominate this month, confirming the ongoing shift from earlier trends where fraud and service-related complaints were more prevalent.

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• ⬆️ 59% (58) of sensitive reports were about Protection (including Gender based Violence, Child Protection, General protection, MHPSS, HLP), showing an important increase from 38 reports last month. Among them, ⬆️ 30 reports were related to GBV, specifically cases of domestic violence and sexual violence, a significant rise from 9 GBV reports last month.
• ⬆️ 13% (13) concerned Fraud and Corruption (including aid diversion), slightly up from 11 last month.
• ⬆️ 3% (3) were related to Sexual Exploitation and Abuse (SEA), up from zero last month.
• ⬆️  2% (2) reported other types of misconduct, , compared to 1 report in April.
• ⬆️ 23% (23) fell under the ‘Other’ category, including service-level complaints and self-marked sensitive reports that did not meet Loop’s sensitivity criteria, slightly increased from 20 last month.

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Who reported:

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• ⬆️ 89% were submitted by individuals on their own behalf, the remaining ⬇️ 11% were submitted by community members, parents/caregivers, or relatives of survivors
• ⬆️ 59% of reports were submitted by female authors; ⬇️ 41% by male authors.

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A greater share of protection-related reports concerned women and girls, and ⬆️ 71% of protection-related reports were submitted by women and girls. This is also an increase compared to April when 63% of protection-related reports were submitted by women and girls.

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Reports related to corruption, fraud, and service-level complaints were predominantly submitted by male authors, with a  disproportionate  ⬆️ 68% of these reports coming from male authors, compared to 58% last month.

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Who was affected:

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• ⬇️ 17% of sensitive reports concerned children under 18
• ⬆️ 45% concerned adults aged 18–59
• ⬆️ 3% related to individuals aged 60+
• ⬆️ 11 authors self-identified as belonging to minority clans: 
  
  • Among them, at least six raised concerns related to gender-based violence, particularly domestic violence. 
  • One individual from Somaliland reported experiencing inter-clan discrimination and challenges with intermarriage.
  • Another author expressed concerns about improper influence in the selection process for assistance, highlighting perceived unfair treatment of certain clans.
• ⬆️ 9 reports concerned persons with disabilities, either submitted by individuals with disabilities themselves or by someone reporting on behalf of a family member. The types of disabilities reported included physical disabilities, visual and hearing impairments, and mental disabilities. 

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• Notable this month:

• A non-Somali woman reported a situation of exploitation by her employers, forced marriage and domestic abuse in Somalia and was successfully referred by Loop for appropriate follow up and support.
• A Somali returnee from Yemen continued to receive follow-up support through Loop on his complaint and his case was successfully closed this month.

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Locations:

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This month, sensitive reports were received from across ⬇️ 14 regions in Somalia and Somaliland, showing continued national coverage.

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• Banadir remains the highest reporting area with ⬆️ 29 reports, accounting for nearly 30% of the total. Notably, 70% of the reports are related to GBV, predominantly from the Daynille and Kaxda districts. 
• A notable increase was observed in Galgaduud, with ⬆️ 12 reports, making it the second-highest reporting region this month. 
• New reports were also received from Lower Juba (5), Lower Shabelle (5), and Middle Shabelle (6) indicating a slight but continued engagement in regions that had previously lower reported sensitive feedback. 
• No sensitive reports were received from Bakool, Bari, Sanaag, or Middle Juba this month, despite some of these regions being represented in the previous reporting period.

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Case status:

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• A total of 99 new cases were opened during May.

• 44 cases were closed within the same month.
• 57 cases remain open and are currently under follow-up.

• In addition, 39 cases opened in previous reporting periods were closed in May.
• Of the total number of cases closed in May:

• 17 cases resulted in a positive outcome for the author.
• 66 cases were closed due to one of the following reasons: the author could not be reached, no actionable solution was possible, the report was withdrawn by the author.

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Referrals for accountability:

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• ⬆️ 28 sensitive reports were referred, with 15 referrals for protection-related cases, and 13 referrals for corruption, fraud, and service-level complaints.
• ⏸️  82% of all referrals submitted this month received a response, including ⬆️ 100% of assistance-related referrals and ⬇️ 62% of allegation-related referrals. While the overall response rate remains relatively strong, this month was marked by a notable decrease in the acknowledgement of allegation-related referrals. However, some of these referrals were only shared recently, and responses are still pending.
• Of the 15 protection referrals made, 10 survivors have received services and 5 referrals are still pending updates mainly due to challenges in reaching the survivors or because the assessment is complex, and the organisations require more time to determine the appropriate services.

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Type of referral recipients and response rates:

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• National NGOs: 12 referrals – 100% response rate (12 acknowledged). National NGOs continue to show strong engagement with referrals.
• International NGOs: 7 referrals – 72% response rate (5 acknowledged). Moderate response levels, with room for improvement.
• UN Agencies: 8 referrals – 63% response rate (5 acknowledged). Lower response rate compared to the previous month.
• Government Entities: 1 referral – 100% response rate. Government entities continue to demonstrate  responsiveness to referrals.

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Trends: 

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Gender-Based Violence (GBV) This month saw a sharp increase in GBV reports, rising from 9 to 30, with 70% of reports coming from two districts in Mogadishu. The rise may be linked to factors such as overcrowding in IDP sites and limited household resources increasing heightened stress and friction over scarce family economic resources, as well as a possible reduction in available GBV services. Some survivors declined referrals unless cash or general assistance was included, pointing to misinformation about financial entitlements related to GBV reporting, raising concerns about the potential impact on the integrity of the referral system.

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Persons living with Disabilities An increase was observed this month in sensitive reports involving persons with disabilities, either self-identified or reported by family members. The nature of the concerns was diverse, spanning protection issues, access to medical assistance, service-level complaints, and corruption. This marks a noticeable increase in reporting from persons with disabilities, suggesting growing awareness and engagement, as well as persistent barriers to inclusive and equitable service provision.

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Sexual Exploitation and Abuse (SEA) This month, three allegations of SEA were reported following a radio awareness campaign conducted by the PSEA network at the end of April. This may reflect the impact of awareness-raising efforts on community reporting behaviors. One allegation, submitted anonymously by a community member, involved two organisations and was forwarded directly to the PSEA network for follow-up. Two additional allegations were reported through the platform, mentioning two other organisations. However, these reports are not actionable due to lack of information and current inability to reach the authors. Nevertheless, all allegations were shared with the respective organisations for their awareness.

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