To download the pdf version of the report 📥click here

‍To download the report summary 📥 click here.

‍

Executive Summary

The feedback from communities this month reveals a humanitarian crisis in Somalia's Lower Juba and Lower Shabelle regions, where displacement, drought, and inflation have created acute needs especially amongst minority communities. Food security (50%) and livelihood assistance (43%) dominate requests, while WASH needs have decreased significantly to 38%. Women and children constitute the most vulnerable groups.

⬆️2% of people cited Aid effectiveness issues specifically concerns around the inclusivity and accessibility of Aid. 

‍

Organisational responsiveness remains critically low at just 6% of tagged feedback receiving replies, indicating a severe gap in humanitarian coordination and aid delivery effectiveness.

‍

Loop handled 69 sensitive cases in April, continuing a steady decline from earlier in the year. This trend is consistent with a broader reduction in incoming feedback. Service-level concerns accounted for 61% of sensitive cases, including 33% service-level complaints and 28% requests for assistance. 43% of service-level complaints were submitted by individuals from minority groups, and almost all service-level complaints were related to cash assistance, with a small number related to education and WASH.

Reports related to protection made up 23%, while fraud, corruption, and aid diversion accounted for 17%. Protection-related feedback was diverse but low in volume. Reports of aid diversion were largely concentrated in Lower Shabelle.

‍

Most sensitive reports were submitted by individuals on their own behalf (84%), with women and girls accounting for 58% of all sensitive feedback, reflecting a slight decline compared to previous months. There was a notable increase in reporting from minority and marginalised communities (33%), alongside a small rise in reports submitted by children (10%). Geographically, sensitive reports were received from 12 regions, with a strong concentration in Lower Shabelle and Lower Juba.

‍

A total of 27 referrals were made, including 17 assistance-related referrals and 10 referrals related to allegations (corruption, fraud, and service-level complaints). Overall, 81% of referrals were acknowledged, with higher acknowledgement for assistance-related referrals (94%) compared to allegation-related referrals (60%).

Among the 17 assistance-related referrals, 6 resulted in services being provided, while 5 are pending updates on the type of services provided and 2 are awaiting eligibility confirmation. The remaining cases could not be supported due to capacity, geographic, or funding constraints, and were referred to other organisations.

‍

Total feedback volume

‍

During April, Loop received ⬇️6,266 pieces of feedback; a 29% decrease from March (8,811). Out of those, Loop published ⬇️433; a 33% decrease from March (644) and handled ⬇️ 69 sensitive reports.

While Loop is available for communities via the Voice channel, Whatsapp and our Web channel, all feedback was received via the Voice channel.

‍

‍

To download the pdf version of the report 📥click here

‍To download the report summary 📥 click here.

‍