This report is written by the Talk to Loop Global and Somalia & Somaliland team, with ongoing contributions from our local host, Raagsan. Their expertise in analysing community needs and reporting gaps helps ensure the platform is appropriately contextualized. This report reflects that collaboration.
This report analyses the community feedback collected through Loop’s platform during the fourth quarter of 2024, a period marked by notable growth in engagement, with over 18,000 submissions. The surge in feedback reflects the success of targeted outreach efforts, such as the Protection from Sexual Exploitation and Abuse (PSEA) Network’s radio campaign, as well as organic growth through word-of-mouth recommendations. Another key factor behind the growing usage within communities is the sharing of the short code number through word of mouth. The platform is receiving strong indications that this organic outreach is taking place on the ground:
”... a friend of mine referred me to this number and the platform, and told me that you help those in need. I am reaching out to you for assistance…” or
“... I have never been registered with any humanitarian agency for assistance. A friend provided me with your contact information, which is why I am reaching out to you...'"
Geographical disparities were evident in the feedback received, underscoring region-specific challenges. In Banaadir, community members primarily reported displacement and shelter needs caused by conflict and environmental disasters, while Middle Shabelle highlighted significant displacement issues compounded by food insecurity and inadequate emergency response mechanisms. Lower Shabelle saw an emphasis on food security concerns, with recurring frustrations about inequitable aid distribution and delays. In Baay, corruption and resource diversion were prominent themes, with many reports alleging unfair targeting of aid intended for vulnerable populations.
Meanwhile, Southwest states grappled with severe water shortages, with a 60% rise in water-related submissions reflecting worsening drought conditions. Flooding was the dominant concern in Jubbaland, where destroyed livelihoods and infrastructure left communities struggling to access aid. Similarly, in Gedo, logistical delays in aid delivery emerged as a recurring issue. In Cerigaabo, inter-clan violence fuelled displacement, with calls for conflict resolution and improved shelter for displaced populations.
The report also highlights systematic and thematic issues. For example, during this reporting period, Loop handled three reports of discrimination against minorities, highlighting diverse challenges across different regions. In Baydhaba, a complaint was made about the lack of minority representation and mistreatment in an IDP camp. In Luuq, a woman reported being disowned by her family due to marrying outside her clan. In Puntland, a report alleged that assistance was being diverted by the majority clan. These cases underscore the varied and localized experiences of discrimination faced by minority groups.
Food insecurity remained a pervasive concern, particularly in regions like Lower Shabelle and Baay, where displacement and environmental factors deepened vulnerabilities. Displacement-related shelter needs were prevalent across Banaadir and Middle Shabelle, with families often forced into unsafe living conditions. Healthcare gaps were acutely felt in remote areas, particularly among people living with disabilities, who also faced challenges in accessing essential services. Education disruptions were pronounced in regions affected by conflict and natural disasters, with communities in Banaadir and Middle Shabelle reporting insufficient resources and poor infrastructure.
Aid delivery itself faced criticism, with widespread frustrations over delays, exclusion, and perceptions of favouritism in resource allocation. Corruption, particularly in Baay, was a recurrent theme, as communities raised concerns about aid being diverted to less vulnerable individuals. Coordination challenges between aid organisations were also highlighted, with overlapping interventions leaving critical needs unmet in certain regions.
Ongoing and deepened collaboration with stakeholders across the accountability sector and beyond will allow the existing data to result in improved timely insights for advocacy, shaping more responsive and effective humanitarian response. By addressing these areas, Loop and its partners can make meaningful strides toward amplifying community voices and transforming aid delivery to better serve those most in need.
1. Introduction
This report provides a detailed analysis of community feedback collected through Loop’s open platform, which allows individuals to give feedback about what is important to them in their own language, with their own device and in their own time.
Through a blend of metrics and qualitative insights, this report aims to illuminate patterns in feedback from communities across Somalia and Somaliland, assess systemic challenges, and identify actionable opportunities to enhance responsiveness and accountability in aid delivery.
This report delves into aid effectiveness, highlighting challenges related to exclusion, delays, and perceptions of inequity in resource distribution. The report also addresses aid safety, with a focus on sensitive reports such as protection concerns, gender-based violence, and allegations of corruption, emphasizing the importance of safeguarding affected populations. Additionally, it explores feedback linked to the environment, particularly drought and flooding, and their cascading effects on food security, livelihoods, and displacement. The report further investigates the intersection of conflict and humanitarian needs, where feedback underscores the heightened vulnerabilities of displaced communities and the critical gaps in shelter, health, and protection services. Together, these dimensions strive to provide a holistic view of the issues communities face and the urgent need for responsive, accountable, and inclusive aid.
During the fourth quarter of 2024 (Q4), Loop recorded over 18,000 pieces of feedback, demonstrating a marked increase in community engagement. This growth was driven by targeted outreach initiatives, such as the Protection from Sexual Exploitation and Abuse (PSEA) Network's mid-October radio campaign and organic expansion through word-of-mouth recommendations. These trends highlight the platform’s growing reach and the untapped potential to engage underrepresented regions and demographics.
2. Quality assurance and user engagement
This section focuses on Loop’s approach to maintaining quality assurance and fostering meaningful user engagement. It outlines the processes and protocols in place to ensure that feedback is handled safely, accurately, and effectively, while highlighting how Loop collaborates with organisations and communities to improve accessibility, responsiveness, and accountability. From moderation practices and onboarding procedures to platform improvements and community outreach initiatives, this section explores the key measures taken to enhance the user experience and ensure the platform remains a trusted tool for amplifying community voices.
2.2 Engagement with aid organisations and key stakeholders
During this quarter, Loop onboarded 16 new organisations, including KAALO Aid & Development, Gargaar Relief Development organisation (GREDO), Zamzam Foundation, Save Somali Women and Children (SSWC), Somali Women Development Centre (SWDC) Somali Women's Studies Centre (SWSC), Save Somali Marginalized and Minorities organisation (SASMO), Alight, Banaadir Primary Health Care Consortium (BPHCC), Marginalised Communities Advocacy Network (MCAN), Save the Children, CARE, Concern Worldwide, Action Against Hunger ACF), the Norwegian Refugee Council (NRC), and the International Rescue Committee (IRC), to respond to feedback actively.
We also worked further on outreach through collaborations with relevant networks. Loop’s short code was featured in a radio campaign supported by the PSEA network and the World Health Organisation, airing in Maay and Maxaatiri across 10 radio stations from October 13–17, 2024. Loop is also sharing data with the Community Engagement and Accountability Task Force (CEA TF) reporting process. These partnerships are expected to continue growing throughout 2025.
2.4 Platform improvements
Organisations now have access to “Filter Presets” enabling them to save and share customized filters for efficient project-specific feedback analysis. Moderators can flag urgent feedback and automatically mark feedback from children under 14 as sensitive for expedited processing, among other improvements.
The statistics page is undergoing important updates enabling real-time insights, better data visualization and more detailed data on feedback, replies, and authors. These enhancements are currently in a trial phase, with user input welcomed to refine the next version, scheduled for release next quarter.
Interested stakeholders can access additional features to download and integrate non-identifiable data in multiple formats. The process is streamlined with clear notifications and comprehensive documentation for easy adoption.
3. User insights
This section analyses the feedback received from communities across Somalia and Somaliland, by Loop, over the last quarter October to December 2024. All of the data is available in real time on the open Talk to Loop platform statistics pages. This report provides our analysis of the data to help pull out trends and learning based on communities experiences and priorities.
3.1 Demographic
The platform’s users represent a diverse cross-section of the Somali communities, though participation patterns reveal key trends and areas for further outreach. Language use is a defining characteristic, with the majority of feedback recorded in Somali Maxaatiri (77%), followed by Maay (22%) and English (0.2%). Notably, languages such as Benadiri Merka and Bujuni remain underutilized, reflecting the absence of targeted campaigns in regions where these languages are spoken by those working with them. Loop offers to support organisations promoting Talk to Loop in their communications with communities. Our staff can support the translation of key messages to help increase the targeted campaigns to these specific language/ dialect groups.
Gender dynamics during the reporting period indicate a predominance of male users, which is different to the trends observed in previous periods, suggesting a need for further exploration to understand and address the underlying factors influencing this trend so as to equally hear from both men and women.
There were two users who self identified as belonging to minority communities during this quarter. Their feedback centred on critical topics such as livelihoods, water, sanitation, and hygiene (WASH) and food needs.
Youth participation remains consistent, with children aged 14–17 contributing 3% of feedback, largely focused on requests for assistance with food, cash, and jobs.
19 people living with disabilities (PLWD) submitted feedback during this period, with most describing challenges related to mobility disabilities. Feedback from this group often emphasised difficulties in accessing medication, medical centres, and general assistance needs. Notably, some users submitted input on behalf of PLWD under their care, highlighting the caregiving responsibilities faced by many.
3.2 Geographic insights
A significant portion of users did not disclose their location (50%) which could underscore the need for enhanced user guidance to improve data completeness while maintaining trust. This represents a notable increase compared to previous reporting periods, where feedback without location data ranged from 29% to 40%.
Regions such as Banaadir, Middle Shabelle, Lower Shabelle, and Baay have consistently been the primary sources of feedback, reflecting the alignment between platform uptake and radio campaigns by the PSEA Network in October 2024.
In Banaadir, feedback often revolved around displacement and shelter needs, with many community members reporting the loss of homes due to conflict or environmental disasters. Middle Shabelle similarly reported significant displacement issues, often coupled with concerns about food insecurity and the lack of emergency response mechanisms.
Middle Shabelle highlighted significant displacement issues, often coupled with concerns about food insecurity and the lack of emergency response mechanisms. Lower Shabelle emerged as a hotspot for food security concerns, with community members emphasizing the need for equitable aid distribution and increased transparency.
In Ceelbaq, a user shared: “We live in a drought-stricken area, and after the conflicts, we are left with no shelter. The heat during the day is unbearable, and the cold nights make it impossible to sleep. We are suffering.”
Baay, on the other hand, saw feedback centred on corruption and perceptions of unfair targeting in aid delivery, with numerous reports pointing to the diversion of resources intended for vulnerable populations.
Additionally, regions such as Galguduud showed relatively higher levels of concern in their feedback, particularly related to requests for assistance. This disparity underscores the importance of addressing regional-specific challenges and ensuring equitable resource allocation across all areas.
4. Sectoral insights
Loop’s platform continues to shed light on the pressing issues faced by affected populations, offering a vital connection between community experiences and the organisations funded to serve them. Feedback on Loop is categorized across key sectors such as protection, food security, shelter, health, and education. Each sector presents unique trends and highlights areas requiring immediate attention. The feedback shared reveals not just urgent needs, but also the resilience of communities striving to rebuild amidst displacement and adversity.
Food insecurity emerged as one of the most critical concerns, particularly during the flood season, when access to basic necessities was severely disrupted. In regions like Lower Shabelle and Baay, acute shortages left many families struggling to survive. One community member from Balcad shared, “The floodwaters destroyed our homes and farms. We are now displaced and living without any resources or food.” Similar stories echoed across these regions, with families uprooted by environmental shocks and facing hunger on a daily basis.
Shelter issues often intertwined with protection challenges, particularly during displacement events. Families forced to leave their homes due to floods or conflict described living in unsafe, makeshift conditions. In Middle Shabelle, one community member from Buulo Bejiino shared, “We are living in makeshift camps with no protection from the rain or the floods. There is no one to help us, and we fear for our safety.”
For many, the lack of stable housing not only compromises physical safety, but deepens emotional and mental strain. A single mother from an unspecified district poignantly noted, “I am 33 years old and a mother of orphan children. We lost our home during the conflict, and now we live in poor conditions with no proper housing. My children and I need urgent assistance to secure a safe place to live.”
Education remains another sector severely impacted by displacement and natural disasters, with children being disproportionately affected. In Banaadir and Middle Shabelle, parents and youth frequently shared how a lack of teachers, books, and other resources has disrupted schooling. These gaps leave displaced children with limited access to quality education, deepening their vulnerability and reducing their future opportunities. One mother described the struggle to provide even the most basic learning materials for her children, saying, “They want to learn, but we have nothing—no books, no teachers, no schools.”
Health-related feedback highlighted significant gaps in medical services, particularly for vulnerable groups such as people living with disabilities and the elderly. Many users from remote areas reported struggling to access even the most basic healthcare. Mobile clinics and additional healthcare workers were frequently suggested as solutions, especially during displacement crises. Mental health concerns also surfaced as a recurring theme, with individuals affected by conflict and natural disasters calling for psychosocial support.
These stories are a powerful reminder of the intersecting challenges faced by communities and highlight the need for timely, inclusive, contextualised and transparent responses. Beyond numbers and categories, they reflect real people navigating unimaginable hardships, and their voices call for meaningful action.
5. Aid effectiveness
Feedback from communities this quarter has highlighted significant challenges in aid delivery, with recurring themes of exclusion, delays, and perceptions of unfairness. In flood-affected areas like Lower Juba and Baay, many community members shared a sense of being left behind. A user from Kismayo expressed frustration, stating, “Floods devastated our community, yet we received no aid.” This sentiment echoed throughout the region, revealing gaps in targeting vulnerable populations during critical moments.
While individual accounts reflect a sense of exclusion, broader contextual analysis reinforces these concerns. Regions like Lower Juba and Baay have been experiencing compounding vulnerabilities, such as worsening environmental conditions and prolonged displacement due to recurrent floods. To strengthen the accuracy of these claims, it would be valuable to further analyse trends, such as the progression of drought and flooding in specific regions or changes in the volume and type of aid requests over time. By combining qualitative feedback with quantitative trends, this analysis can better contextualise perceptions of exclusion and help identify opportunities to improve aid targeting and delivery mechanisms.
Delays in aid delivery were also a prominent theme this quarter, especially in regions like Gedo and Middle Shabelle. In Bardera, Gedo, a user described waiting weeks for promised aid, highlighting logistical challenges in ensuring timely support. Similarly, dissatisfaction with the quality of aid was a recurring concern. In Jowhar, Middle Shabelle, a user criticized aid packages, saying, “The aid distributed was insufficient and did not meet our basic needs.” highlighting a certain level of disconnect between what is provided and what communities require.
Perceptions of unfairness emerged strongly in areas like Baay. In Buurhakaba, one widow noted, “Aid is distributed unfairly, and some people receive more than others without clear justification.” This sense of inequity was further tied to reports of aid being misallocated, with less needy individuals being prioritized over those in dire need.
In another instance, a user from Buurhakaba highlighted skewed targeting that excluded vulnerable groups: “The local administration exclusively targeted soldiers, with each receiving between $200 and $300, while widows raising orphaned children received nothing.”
Regional disparities in aid delivery further exacerbated frustrations. A user from Middle Shabelle noted: “Aid is directed to urban centres, while rural communities remain underserved. We have been registered multiple times, but no assistance has reached us.”
In Bardheere city, a user shared: “Aid agencies promised help, but only a fraction of the registered households received anything. Many families are still waiting for the promised support.”
Similarly, in Beledweyne, a community member described confusion over deactivated cards, saying: “We were told our cards were deactivated without any explanation. This left families unable to access much-needed resources, compounding their hardships.”
Moreover, local NGOs and community-based organisations were frequently mentioned as key actors in delivering assistance, often bridging gaps left by larger international agencies. However, feedback also highlighted the need for stronger coordination between local and global stakeholders. For instance, in Luuq, community members expressed frustration due to overlapping interventions, where multiple agencies provided similar aid while other urgent needs, such as access to clean water, remained unmet.
The feedback identifies some systemic issues in aid delivery. Exclusion and perceived unfairness were often concentrated in flood-prone regions, where vulnerabilities are heightened. Delays in distribution further compounded the challenges, leaving communities in prolonged states of distress.
Organisational responsiveness to non-sensitive feedback remained low during this quarter, with 63 organisations tagged during this quarter but with limited engagement in response. This indicates a need for strengthened partnerships and incentives to ensure community feedback translates into meaningful replies and action.
To address the low responsiveness rate this quarter, Loop is prioritizing the development of an organisation specific dashboard to enhance interaction, engagement, and learning between organisations and communities. This tool aims to streamline the available data on the platform more quickly to organisation specific areas of interest, with preset filters and organisation specific pages being built. This more tailored approach is aimed at increasing the specific value organisations receive when using Loop, encouraging organisations to take greater ownership of their responses.
In addition, Loop is hiring a Partnership and Community Engagement Lead. This new role will focus on increasing engagement with tagged organisations, raising awareness about the platform among communities, and building stronger relationships with organisations across Somalia. Special attention will be given to ensuring that minority groups are included and represented.
Loop is also actively engaging donors to emphasize the importance of onboarding their partners. Onboarding is a critical step to ensure that all users can maximize the platform's benefits, integrate information across different tools and provide meaningful remote, and ongoing responses to community feedback.
6. Sensitive Reports
During the reporting period, Loop received a total of 569 sensitive reports. These reports were categorised into the following areas:
In total, Loop handled 45 protection-related reports during this period. This included 11 GBV reports, 21 child protection cases, 3 reports of discrimination, 2 requests for mental health support, and 9 general protection reports. The latter included assistance requests from vulnerable groups such as female-headed households, large families with low income, and persons living with disabilities.
Reports of corruption, particularly aid diversion, were also prominent, with 43 cases handled during this period. The majority of corruption allegations were related to beneficiary selection processes; authors frequently cited that they felt the process was unfair.
During this reporting period, corruption allegations were most commonly related to food security programming (19 reports), with a small percentage of reports coming from governance (2), shelter (1) and health (1) sectors. Of the allegations that proceeded to the referral stage, the majority were reports against UN, local organisations and international NGOs.
In this reporting period, Loop handled 3 reports of discrimination against minorities. One of these reports was a complaint that minority groups have no representation in the IDP camp where they live and are being subjected to mistreatment; another report related to a woman disowned by her family due to her marriage outside of her own clan, and the final report alleged that assistance in the village was being diverted by the majority clan. The three reports all came from different areas (Baydhaba, Luuq and Puntland).
From the 88 cases opened this quarter, 38 were closed. Of these, only 2 closures resulted in a positive outcome for the author. The remaining 36 closures occurred because reports were withdrawn by the author, authors could not be reached, or no actionable solution was possible.
All referrals during this period which required a referral, demonstrated strong organisational responsiveness. Of the 8 assistance referrals and 11 allegation referrals made, 100% of referral organisations responded to the cases referred to them.
Sadly we are already seeing a trend of reduced responsiveness for assistance referrals since the USAID Stop Work Orders have been issued. This is having a direct impact on people in crisis already.
7. Local conflict dynamics and reporting trends
During periods of intensified conflict in Q4, feedback volumes spiked significantly, reflecting heightened community engagement as individuals sought to report incidents, concerns, and needs. During the October fighting in Luuq, feedback volumes surged by 37% in the region, indicating a direct correlation between conflict events and outreach activity. Similarly, the Ras Kambooni clashes prompted an increase in feedback focused on displacement and protection, with families reporting large-scale displacements caused by insecurity and restricted access to essential services, highlighting critical windows of opportunity for humanitarian actors to collect data and deploy targeted responses.
Themes of displacement, protection, and access to basic services consistently dominated conflict-related feedback. Displacement was the most frequently reported issue, particularly in Cerigaabo, where inter-clan violence triggered significant population movements into neighbouring regions. Community members from these areas cited a lack of adequate shelter, insufficient food supplies, and limited access to health services as urgent challenges.
In Luuq, displaced populations expressed heightened vulnerabilities, particularly women and children, who faced increased risks of violence and exploitation amid instability.
“I am 20 years old and live in Luuq. There has been fighting in the area where we are, and we have nothing—not even shelter to protect us from the rain and the scorching sun. It is the rainy season, and we fear it will further exacerbate our situation, so dear brothers, please help us.”
“I live in the Diinsoor IDP camp in Luuq district. We don’t have sufficient food or water. There is no proper shelter. We have no sheds to protect us from the sun, strong winds, and cold.”
Regional trends reveal varied impacts of conflicts on feedback and community needs. In Ras Kambooni, feedback primarily highlighted displacement and food security, with repeated concerns about delays in aid delivery due to restricted access routes. Conversely, feedback from Cerigaabo emphasised conflict resolution and mediation as priority concerns, with community members suggesting that unresolved inter-clan tensions were perpetuating cycles of violence and displacement.
Feedback frequently cited delays in aid delivery, inadequate communication from humanitarian actors, and limited consultation in planning responses. For instance, in Ras Kambooni, frustration over delayed food distributions was compounded by perceptions of favouritism in aid allocation. In Cerigaabo, the lack of safe shelter was repeatedly flagged as a critical issue for displaced populations residing in makeshift camps with minimal support. Similarly, in Luuq, feedback criticised the lack of focus on the specific needs of vulnerable groups, such as elderly residents and PLWD.
8. Environment-related trends
Environmental challenges comprised over 45% of submissions, with drought-related concerns dominating and accounting for 38% of all feedback during Q4. Water scarcity was particularly acute in the Southwest states, where 64% of reports cited it as a primary issue. Baay and Baaykool saw a 60% rise in water-related reports, reflecting worsening drought conditions. These shortages disrupted agriculture, deepened food insecurity, and forced families to travel long distances for water, often at high costs and declining quality. In some cases, scarcity led to displacement, straining resources in already burdened host communities.
Flood-related challenges, though less widespread, accounted for 12% of feedback and were concentrated in riverine regions like Hirshabelle and Jubbaland. Heavy rains caused flooding that destroyed crops, displaced households, and damaged infrastructure. In Jubbaland, floods wiped out subsistence farms, worsening food shortages from earlier droughts and hindering aid delivery due to inaccessible areas. Feedback from these regions emphasised the critical need for infrastructure repair and disaster risk reduction measures.
The interconnectedness of environmental challenges was evident throughout the reports. Water scarcity was cited in 70% of submissions from Southwest states, many of which also highlighted cascading effects on food security, including declining crop yields and livestock losses. Similarly, in flood-affected regions, the destruction of homes and the displacement of families intensified the demand for emergency shelter. Users noted that existing shelters were often inadequate and unable to meet the growing need.
Regional differences in environmental challenges were evident. In drought-affected Southwest states, priorities centred on water, food, and livelihoods, while in flood-hit Jubbaland, the focus was on shelter, infrastructure repair, and disaster preparedness. Despite these variations, delayed aid delivery and poor communication were recurring frustrations across regions. For instance, in Bari, residents reported waiting weeks for water trucking services as conditions worsened, further exacerbating their vulnerabilities.
9. Conclusion and way forward
This report paints a complex picture of the challenges and opportunities faced by Loop in amplifying community voices and fostering accountability in aid delivery. Key trends reveal the persistent impact of droughts and floods on Somali communities, with water scarcity and displacement emerging as dominant themes. Conflict-affected areas demonstrated heightened vulnerabilities, particularly regarding protection and access to essential services. Similarly, feedback emphasised the need for equitable and transparent aid delivery, as inefficiencies and delays continued to erode trust in humanitarian mechanisms.
At a system level, it's clear that the current frameworks for aid delivery and responsiveness are insufficient to meet the multiple, nuanced and evolving needs of communities'. Aid actors must prioritize listening to communities changing needs and experiences, being inclusive, and communicating clearly and transparently about planned activities and approaches. At a very minimum organisations should be seeking out and responding to community feedback about Aid. This means investing in systems that actively integrate ongoing real time feedback into planning, design, and evaluation processes.
For stakeholders such as donors, international agencies, and government entities there is a critical need to deepen their engagement with communities and local organisations by fostering trust through improved communication and transparency. Loop remains committed to collaborating with organisations to address community feedback and drive learning through targeted communications and partnerships. Moving forward, Loop will onboard additional organisations, advocate for the adoption of independent and inclusive feedback mechanisms among donors, and enhance the platform to ensure seamless, consistent, and timely engagement and usage by stakeholders.
Donors should support adaptive programming that enables organisations to respond flexibly to emerging community needs, especially during crises. This includes promoting real-time monitoring and learning to guide decision-making and encouraging partners to actively use tools such as Loop to gather and act on community feedback effectively.
Loop’s moderators in Somalia and Somaliland, based in Mogadishu and Hargeisa, are trained to moderate feedback in a timely and safe way. Following Loop’s Safe Moderators Protocols, they prioritize the safety of feedback providers ("Do No Harm") and process submissions quickly, with sensitive feedback handled within 24 hours. Feedback is organized and tagged based on consent, including demographics, location, feedback type, thematic area, involved organisations, and input channels. This structured process ensures timely, safe, and meaningful engagement between communities and organisations.
Loop tags organisations based on the feedback provided by community members, referencing publicly available cluster dashboards when location or specific needs are unclear. To ensure adequate responses, Loop sometimes follows up with community members to gather more information, such as location or service type, enabling more accurate tagging and engagement. This process helps raise awareness about how communities can use Loop effectively while managing expectations about its independent and non operational role. Loop also invites organisations to respond to feedback where they are mentioned or tagged and continues to collaborate with local and international partners to improve responsiveness.
Loop operates as a complementary tool, recognizing and valuing the expertise and deep connections local actors have with their communities. While Loop does not lead on-the-ground community engagement activities, its mission is to support these efforts by working closely with partners across sectors. To achieve this, Loop:
Loop defines sensitive feedback as any information that could put the person sharing it or others at risk and requires careful handling. Sensitive reports include issues such as Gender-Based Violence (GBV), Child Protection (CP), Sexual Exploitation and Abuse (SEA), fraud, corruption, and mental health support requests. Trained local Sensitive Feedback Moderators, guided by Loop’s global Sensitive Feedback Leads, follow a survivor-centered approach and best practices, including confidentiality, informed consent, and risk mitigation. Sensitive reports are processed urgently and referred to appropriate focal points using context-specific referral pathways, such as PSEA network SOPs. Feedback from children under 14 is automatically flagged as sensitive and referred accordingly. It is important to note that Loop does not provide services or investigate allegations but ensures that reports are handled safely, consent is obtained, and referrals are followed up with relevant organisations. This independence helps maintain trust within the community, specifically for concerns of retribution if reporting something sensitive and navigating where to report what.
