Somalia & Somaliland

April 2025 Snapshot Report

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Talk to Loop, thanks to its partnership with RAAGSAN, is available in Somalia/Somaliland via a voice channel at toll-free number 2023 and supports feedback in Maay, Maxatiri, Benadiri Merka, Bujuuni and Barawani Chimini. To learn more, visit our website and our platform and statistics page.

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In April 2025, Loop processed and published 408 pieces of open feedback. All feedback was received via the Voice channel.

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To download this report, click here.

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Language use:

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The majority of feedback was recorded in Maxatiri (82%) then Maay (18%). 

1 person used Barawani Chimini.

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Demographic information:

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• 38% of users in the reporting period are Female. 
• 7% of feedback was shared by Children and Adolescents (14-17) 
• 2% was shared by Elderly (60+). 
• Feedback from people living with disabilities (PLWD) accounted for 1%, and another 1% of feedback came from people who are carers for PLWD.

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“My name is XX and I am XX years old residing in Bosaso. I have special needs including a disabled arm and I experience difficulties with both hearing and vision. Additionally I am the mother of many children. We are in need of assistance and I kindly request any support you can provide to help us.”

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• Only 1 person who self-identifies as belonging to minority communities used Loop:

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“Hello my name is Xaliimo and I am 23 years old. I live in the Yaqshid district. I am complaining about the agencies that distribute plumpy nuts and porridge. I am a poor person and also among minority groups, and the minority groups are not treated kindly. We expect to be included in the organisation.”

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Feedback came from different regions across all of Somalia and Somaliland, with a majority coming from Lower Shabelle, Galguduud and Banaadir. However, in 46% of feedback, people opted not to mention their locations. 

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Throughout April, we also received requests for assistance from Middle Juba, from Bu'aale for example. We received feedback from Awdheegley about a conflict that happened recently between the Al-Shabab and the government forces fighting for control of the region. 

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Feedback coming from areas that have reportedly been out of government control for the last 10 years, with Communities requesting urgent humanitarian assistance through Talk to Loop, where they can engage remotely and on an ongoing basis. Urgent support is needed for displaced communities.

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Requests for Assistance (91%) continue to dominate community feedback. Other feedback types are thanks (4%), requests for information (4%) and concerns (3%).

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Our analysis suggests that there is a reduction of 200 pieces of feedback from March as a result of some Mobile Network outages during the month, as well as possible project stagnation compared to previous months. Many organisations provided few or no responses. Those that did respond often reported having no ongoing projects due to funding constraints.

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What did community members talk about?

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Communities across Somalia/Somaliland highlighted severe hardships:

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• 85% emphasising extreme poverty and hunger, often describing days without food. 
• Drought was a dominant issue (45%), particularly in regions like Lower Shabelle, Galgaduud, and Sanaag, where livestock deaths and crop failures have devastated livelihoods. 
• Displacement due to conflict (30%) was frequently mentioned in areas like Baydhabo and Hiraan, with many families living in makeshift camps after fleeing violence. 
• Health crises (25%)—especially among the disabled, elderly, and chronically ill— were prevalent in Banaadir (Mogadishu) and IDP camps 
• Education and unemployment struggles (15%) cut across urban and rural youth.

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What did community members request?

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• The most urgent demand was cash assistance (65%), with many asking for small amounts ($10) to buy food or pay rent. 
• Food aid (50%) ranked equally high, especially in drought-hit regions like Lower Shabelle and Galgaduud, where communities also requested water trucking and WASH programs (20%). 
• Livelihood support (15%)—such as livestock, motorbikes, or vocational training—was critical in agrarian zones like Middle Shabelle and Bakool, and for IDPs and others looking for means to feed their families.
• Healthcare (12%) dominating from appeals in urban centers and camps. 
• Smaller but poignant requests included shelter (10%) for displaced families

“We resettled in Farkeeti after fleeing conflict, but we have no shelter. If we can find a camp in Afgooye or Mogadishu, we need help." 

• NGO referrals (8%) to restore broken aid access
• Vulnerable groups—orphans, widows, and the disabled—repeatedly called for targeted interventions, underscoring the need for tailored aid.  

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Sensitive Reports

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Loop handled 70 sensitive reports this month, a significant decrease from the previous month. Protection-related reports continue to be the dominant category, continuing the marked shift from the previous trend of more fraud and service-related complaints.

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Categories of reports:

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• 54% (38) of sensitive reports were about Protection (including GBV, Child Protection, MHPSS, discrimination)
• 16% (11) about Fraud and Corruption (including aid diversion): 16% 
• 0 reports of Sexual Exploitation and Abuse (SEA)
• Other types of misconducts: 1% (1)
• There were 29% (20) ‘Other’ - service-level complaints and self-marked sensitive reports not meeting Loop’s sensitivity criteria.

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Who reported:

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• 79% were submitted by individuals on their own behalf
• 21% by community members, parents, or relatives of survivors
• 53% of reports were submitted by female authors; 47% by male authors.
• A greater share of protection-related reports concerned women and girls, and 63% of protection-related reports were submitted by women and girls.
• While reports related to corruption, fraud, and other service-level complaints continue to be predominantly submitted by male authors, this month shows a slight closing of that gap, with 58% of reports submitted by men and 42% by women.

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Who was affected:

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• 23% of sensitive reports concerned children under 18
• 36% concerned adults aged 18–59
• 1% related to individuals aged 60+
• 5 authors self-identified as members of minority groups or clans. None of the reports indicated discrimination or exclusion based on their identity; however, all authors expressed a need for support. One of the cases received during the month was related to GBV. 
• 5 reports involved persons with disabilities (either the author or a family member)

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Locations:

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The reports continue to come from across Somalia and Somaliland. A large amount came from Banadir and Sanaag.

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This month, compared to the previous reporting period, we saw the emergence of sensitive reports from new regions, namely Lower Juba and Middle Juba.

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Case status:

• A total of 70 new cases were opened during April.

• 28 cases were closed within the same month.
• 40 cases remain open and are currently under follow-up.

• In addition, 34 cases opened in previous reporting periods were closed in April.
• Of the total number of cases closed in April:

• 15 cases resulted in a positive outcome for the author.
• 47 cases were closed due to one of the following reasons: the author could not be reached, no actionable solution was possible, the report was withdrawn by the author.

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Referrals for accountability:

• 18 sensitive reports were referred, with 10 referrals for protection-related cases, and 8 for corruption, fraud, and service-level complaints
• 83% of all referrals received a response, with 90% of protection-related referrals and 75% of allegation-related referrals being acknowledged. However, despite the high acknowledgment rate, the majority of these referrals remain pending closure.

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Type of referral recipients and response rates:

• International NGOs:  5 referrals – 80% response rate
• UN Agencies:  4 referrals  – 75% response rate
• National NGOs: 7 referrals – 86% response rate
• Government Entities: 2 referrals – 100% response rate

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It is great to see the strong responsiveness of both Government entities and national NGOs.

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Trends: 

This month was marked by operational challenges, with several NGOs reporting that they have suspended or stopped services, or that designated focal points are no longer available. These developments continue to affect the referral process, making it more difficult to ensure timely and effective follow-up.

Additionally, there was a slight decrease in reported GBV cases, with a total of 9 cases reported this month. Of these, 7 were referred for assistance. The majority of these cases were related to domestic violence and rape.

There was a slight increase in reports from minority groups (5), including the Madhiban minority, indicating some progress in reaching these communities. This improvement is likely due to the ongoing efforts of awareness raising campaigns and promotion activities. Collective and continued efforts will be necessary to sustain and build on this progress.

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Specific awareness campaign:

The PSEA Network launched a campaign to raise awareness about Sexual Exploitation and Abuse (SEA), promoting safe reporting through Loop and other mechanisms, which was highlighted in the radio message. The campaign aired twice daily from the 23rd to the 29th of April in regions including Bay, Middle Shabelle, Nugal, Somaliland, Hiiraan, Banadir, Bakool, Kismayo, South West, Galmudug, and Galguduud. No SEA reports were received during the month. Loop will continue to monitor for potential cases. 

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