October to December 2025
This quarter, Loop received 489 pieces of feedback through its web platform in the DRC between October and December 2025, of which 46 were sensitive reports. Most feedback came from conflict-affected eastern provinces (especially Nord-Kivu, Sud-Kivu, Ituri, and Kinshasa), reflecting ongoing insecurity, displacement, limited access to services, and governance challenges.
Feedback addressed a range of issues: concerns and complaints (52%), requests for assistance (21%), suggestions and opinions (19%), and expressions of thanks (8%). Communities consistently raised problems related to insecurity, disrupted health and education services, poor shelter and WASH conditions, economic hardships, and weak governance, including unpaid salaries, service failures, and administrative barriers. At the same time, people recognized positive interventions, including health campaigns, livelihood support, peace and security measures, and school reopening initiatives.
Demographically, feedback was mainly submitted by adults aged 30–59, with slightly more men (57%) than women (42%), and included internally displaced persons (11%) and a small proportion of persons with disabilities (1%). Sensitive reports highlighted acute protection and human rights concerns, including threats, violence, and discrimination.
Across feedback, communities emphasized the need for more accessible and equitable humanitarian aid, strengthened governance, improved public service delivery, and long-term solutions to insecurity, infrastructure gaps, and social vulnerabilities.
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