July to September 2025
This quarter we see a very diverse set of feedback from communities across the expanse of the DRC. As a result we have agreed with APL to focus on the Kivus region primarily going forward, to ensure more relevant and actionable information.
Loop received 933 pieces of feedback through its web platform in the DRC between July and September, of which 116 were sensitive reports. Most feedback came from conflict-affected eastern provinces (especially Nord Kivu, Ituri, Sud-Kivu, and Kinshasa) highlighting widespread insecurity, displacement, poor access to services, and governance challenges.
Feedback covered a wide range of themes: concerns and complaints (37%), suggestions (31%), and requests for assistance (19%), with smaller proportions expressing thanks or requesting information. Communities consistently raised issues related to weak governance, insecurity, service disruptions, poor health and education access, environmental shocks (floods, fires, erosion), and barriers to livelihoods, food security, and WASH services. Despite challenges, people also expressed appreciation for initiatives that improved access to clean water, health services, school support, and electrification.
Demographically, feedback was submitted mainly by adults aged 30–59 and slightly more by men (56%) than women (43%). Young women and elderly respondents highlighted acute vulnerabilities: elderly people reported extreme hardship and lack of support, while young women raised barriers to health care, education, livelihoods, and safety, including gender-based violence and unequal land rights.
Requests for assistance focused heavily on urgent health needs in areas with epidemics or humanitarian disruption, while sensitive reports revealed violations, threats, and protection concerns affecting displaced people, minorities, and persons with disabilities.
Across feedback, communities called for sustained humanitarian aid, equitable access to services, participation in decision-making, and long-term solutions that address insecurity, improve infrastructure, and strengthen accountability.
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