In October 2025, Loop processed and published 716 pieces of open feedback and handled 101 sensitive reports across Somalia and Somaliland. This represents a significant increase in open feedback compared to September (434), but a decline in organisational responsiveness, with only 27% of feedback receiving a reply, down from 39% the previous month.
Community open feedback consisted mainly of requests for assistance (80%), following the deepening humanitarian crisis across the country. The most pressing needs were financial and livelihood support (52%), followed by shelter and infrastructure (22%), food (15%), water and drought assistance (15%), and healthcare (13%). Education and youth needs (6%) were also consistently reported.
The feedback highlights worsening food insecurity and livelihood collapse due to prolonged drought, flooding, and rising costs. Communities called for job creation and small business grants rather than one-off aid distributions, reflecting growing demand for sustainable solutions. The feedback mirrors national analyses, including the September IPC report and IFRC’s October appeal, both warning of escalating humanitarian needs.
Demographically, women accounted for 32% of contributors, children and adolescents 5%, and persons with disabilities 7%. Most feedback was submitted in Maxatiri (90%), and largely originated from Banadir, Lower Shabelle, Gedo, Galguduud, and Woqooyi Galbeed, though more than half of users opted not to disclose their location.
Loop’s new Aid Effectiveness thematic tag continued to be used, with community members commenting on accessibility, fairness, participation, and relevance of assistance.
On sensitive reports, Loop received 101 submissions, a decrease from 136 in September. Protection issues made up 44% of these (including 22 cases of GBV), followed by fraud and corruption (9%) and service-level concerns (47%). Although GBV cases declined, they still represent half of all protection-related reports. Women and girls accounted for 63% of sensitive reports, while 11% came from minority or marginalised communities and 2% from persons with disabilities.
Loop facilitated 27 referrals, down from 56 in September. Despite this decline, the acknowledgement rate rose to 96%, with both national and international NGOs maintaining strong responsiveness. Several highlighted cases demonstrated Loop’s effectiveness in ensuring timely support for survivors of violence, addressing aid exclusion, and facilitating fair resolution of community disputes.
Overall, October’s data reflects a sharp rise in community engagement but continued strain on organisational responsiveness and service capacity. The feedback underscores persistent gaps in livelihood support, water access, and protection services, alongside growing calls for more inclusive and sustainable aid interventions.
(1).png)