Talk to Loop is looking for its next Global Loop Lead.

To apply, complete this application form.

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‍Country: Global  

Location: Remote.

Job Type: Perm, full-time

Working Times/Zones:   European/ Africa

Travel Required: Up to 3 months per annum

Salary package: Approximately 80,000 Euros per annum depending on skills and experience.

Closing Date: 28th November.

Interviews: First round on the week of the 2nd of December and last round on the week of the 9th of December.

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Management Responsibilities

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Direct reports: Up to 7 line managed

Indirect reports: Up to 75 in the global and country teams

Budget managed: 2 to 10 million per annum

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Company Overview

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Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. 

To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading. 

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As the Global Loop Lead, you'll play a pivotal role in helping to shape the future of aid delivery, championing transparency, accountability, and community empowerment. This is your opportunity to be at the forefront of innovation, driving meaningful change and creating a more equitable and inclusive world. If you're passionate about leveraging technology for social good and making a difference on a global scale, we want to hear from you. Join us on this exciting journey to redefine accountability and empower communities to share their voices safely and transparently.

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Introducing Talk to Loop

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Talk to Loop is on a mission to democratise feedback by revolutionising the way humanitarian, development and other stakeholders listen to, respond to and are accountable to local communities.  Our platform provides a safe and accessible space for individuals to share their experiences and insights, as well as for raising sensitive concerns for assistance or accountability purposes. 

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Our platform is driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention & early warning, as well as for the safe reporting of Sexual Exploitation and Abuse, Gender Based Violence, fraud, corruption, and misconduct, among other things. 

Despite international calls for change, the voices of communities are often marginalised or not heard in decision-making processes. Talk to Loop seeks to be one part of a system trying to change that by democratising feedback, ensuring that every voice is heard and valued. By fostering collaboration, transparency, and inclusivity, we aim to support a more equitable and accountable aid system.

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Talk to Loop operates across multiple channels, allowing individuals to provide feedback in their preferred language and format. Whether through text messages, voice messages, or social media platforms, we prioritise accessibility and user centred design. Sensitive feedback is handled with the utmost care and confidentiality, with secure referral pathways, managed by technical specialists, ensuring that individuals are protected from retribution or harm.

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Role Overview

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The Global Loop Lead serves as the driving force behind Loop's strategic vision and operational excellence. This pivotal role involves spearheading partnerships, building strong operational teams, ensuring excellent user experiences for all service users, ensuring ethical standards, and guiding Loop's growth trajectory to maximise its impact and sustainability, while maintaining our founding principles. By collaborating with stakeholders at all levels, the Global Loop Lead helps to influence the future of humanitarian aid delivery, championing and modelling transparency, accountability, and community agency in everything we do. 

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Expected Tasks

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Strategic Leadership

• Innovate and collaborate with the Governing Board to define and report on Loop's strategic objectives.
• Lead the development and implementation of initiatives to drive Loop's sustainable growth and global reach.

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Partnership Engagement

• Cultivate and nurture strategic partnerships with organisations and stakeholders globally, regionally, and nationally.
• Represent Loop in high-level engagements, conferences, and forums to amplify its impact and visibility, identify risks and opportunities as well as synergies with others working in this space. Find opportunities for national and community voices to be represented alongside/ instead of yourself (walking the talk of the Loop mission).
• Cultivate and nurture relationships with potential donors to secure funding for Loop's long-term sustainability. 
• Cultivate relationships with others working on systems change, to find ways to amplify and support each other's work. Work on building synergies and efficiencies with other tech products and innovations wherever possible.

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Risk Management

• Identify and assess risks to Loops mission and impact in each country and at the global level, as an organisation and develop proactive mitigation strategies to safeguard these.
• Implement robust proactive risk management protocols to protect against potential threats and vulnerabilities and harness opportunities.

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Ethical Standards and Policies

• Take ownership of establishing and upholding the highest ethical standards, policies, and processes across all areas of Loop's operations and partnerships, including communications, fundraising, partnership and recruitment.
• Ensure compliance with the highest levels of relevant regulations and guidelines to maintain trust and integrity.
• Facilitate knowledge sharing and collaboration among team members, and other stakeholders, leveraging best practices and insights to enhance Loop's effectiveness and impact.
• Foster a culture of learning and continuous improvement to drive innovation and excellence, with diverse representative communities at the centre.
• Ensure that all activities, partnerships, and internal processes align with Loop's core values and mission.
• Uphold principles of inclusivity, equity, and social justice in all aspects of Loop's operations, communications, technology and engagements.

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Impact Measurement and Evaluation:

• Work with the Loop specialists to develop and implement systems for monitoring, evaluating, and reporting on Loop's impact and outcomes.
• Use data-driven insights to inform decision-making and optimise Loop's performance and effectiveness for people in crisis.

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Financial Management Support:

• Work with the finance lead to provide strong financial management, budgeting, and appropriate resource allocation. Ensure strong policies meeting high levels of due diligence and accountability in all documentation.
• Ensure transparency, accountability, and value for money in all financial transactions and operations.
• Refine and implement a business strategy, rolling out new services for different stakeholders to enable income revenue streams. All with an aim to increase the independence and sustainability of the collective, community centred service.

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Necessary Skills and Experience

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1. Strategic Leadership

• Visionary Leadership: Ability to innovate and collaboratively define strategic objectives, translating vision into actionable goals.
• Sustainable Growth Planning: Proven experience in developing and implementing initiatives that foster long-term organisational growth and global outreach.
• Stakeholder Collaboration: Strong capacity to work closely with governing bodies and report on strategic developments.

2. Partnership Engagement

• Relationship Building: Expertise in cultivating and nurturing strategic partnerships at global, regional, and national levels.
• Advocacy & Representation: Strong representation skills in high-level forums, conferences, and events to elevate organisational impact and visibility.
• Community Empowerment: Ability to create opportunities for national and community voices to be represented, embodying the mission of transparency and community agency.
• Fundraising & Donor Relations: Proficiency in building relationships with potential donors and securing funding to ensure long-term sustainability.
• Collaborative Networking: Experience working with other organisations and tech innovators to amplify and support mutual goals, fostering synergies for greater impact.

3. Risk Management

• Risk Identification: Skilled in identifying and assessing risks to the organisation’s mission at both global and local levels.
• Proactive Mitigation: Ability to develop and implement robust risk management protocols to mitigate potential threats while capitalising on opportunities.

4. Ethical Standards and Compliance

• Ethical Leadership: Strong commitment to establishing and upholding the highest ethical standards across all operational areas.
• Policy Development: Expertise in developing and enforcing ethical policies related to communications, fundraising, partnerships, and recruitment.
• Regulatory Compliance: Knowledge of relevant regulations and guidelines, ensuring full compliance to maintain organisational integrity and trust.

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Person Specification

Education and Qualifications

Certifications and qualifications in humanitarian, development spheres, as well as leadership, project management and people management are desirable.

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Leadership Experience

• At least 10 years demonstrated and significant experience leading an innovative, global humanitarian or development organisation internationally.
• Proven track record of effectively managing large, dispersed teams and driving organisational impact and sustainability.
• Evidenced ability to co-create and implement a compelling vision and strategic plan for Loop's global operations and bring Board members, team members and Movements along on the journey.
• Strong strategic thinking and problem-solving skills, with the capacity to anticipate and address challenges effectively.

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Financial Acumen

• Evidence of creating strong alliances and partnerships and unlocking long term sustainable funding from a diverse range of actors for impact.
• Evidenced experience in income generation, financial management and budget oversight.

Stakeholder Engagement

• Excellent relationship-building skills with the ability to engage and collaborate with a diverse range of stakeholders, including donors, partners, Movements and community members.
• Proven ability to cultivate strategic partnerships and mobilise resources to advance organisational goals.
• Excellent communication and interpersonal skills, with the ability to articulate a compelling vision and inspire others to action.
• Proficiency in English and preferably other languages, with the ability to communicate effectively across different cultural and linguistic barriers.

Ethical Leadership

• A proven commitment to upholding the highest ethical standards and promoting accountability, transparency, and integrity in all aspects of organisational operations.
• Experience in developing and implementing effective governance structures and policies to ensure compliance and ethical conduct. Including but not necessarily running a Charity and engaging with the governing board.

Innovative Thinking

• A personal interest in technology solutions and a willingness to explore innovative approaches to address humanitarian and development challenges to improve the ecosystem and shift power.
• Ability to foster a culture of innovation and continuous improvement within the organisation.

Global Perspective

• Deep understanding of global humanitarian and development issues, with experience working in diverse cultural and geographical contexts. Including evidence of involvement in systems change thinking and influencing.
• Ability to navigate complex political, social, and economic landscapes to drive positive change and impact, including management of security risks.

Adaptability and Resilience

• Resilience to thrive in a fast-paced and dynamic environment, with the ability to adapt to changing circumstances and navigate uncertainty.
• Demonstrated ability to lead with integrity and maintain composure under pressure.

Passion for Impact

• Genuine passion for making a positive difference in the lives of vulnerable communities and a commitment to promoting social justice and equity.
• Alignment with Loop's mission and values, with a strong desire to drive meaningful change and create a more equitable and inclusive world.
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Why choose Talk to Loop?

At Loop, we are all about feedback. We have high ambitions and are continually striving to get there, learning from all involved as we go.  We are built on strong principles of Decentralised, Open and Transparent systems. We are exploring how to bring the changes we want to help create in the wider world into our charity.  

If you want to be part of a globally dispersed team, thrive on change and learning, and believe in your core that we can do more if we listen and learn from others, then we would love to hear from you. 

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Our Commitment to Inclusion and Safeguarding

Loop is committed to creating an inclusive and safe working environment. As part of our safeguarding policy, all candidates will be required to undergo comprehensive background checks.

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We highly encourage applications from diverse backgrounds as such unique experiences and perspectives are invaluable to our mission of shifting power and promoting local agency.

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Loop is dedicated to ensuring that our team reflects the communities we serve and supports a culture of equity, inclusion, and respect.

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Talk to Loop's ability to help those in need relies on our staff's professional and ethical conduct. During recruitment, we will ask if you have ever been accused, investigated, or disciplined for misconduct. We understand that allegations can be false, investigations may find no wrongdoing, and some issues may be minor. However, please be transparent about any such matters. Pre-employment checks will be required for the role. Loop is a member of the Misconduct Disclosure Scheme and will request references from former employers.

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Apply now!

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If you're passionate about making a meaningful impact and amplifying the voices of communities worldwide, we invite you to join us. Together, we can reimagine accountability, build trust, and create positive change that benefits everyone.

To apply, complete this application form, if you are shortlisted we will be in touch within three weeks. 

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If you should have any questions about this recruitment process you can reach as at amanda@talktoloop.org   

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If you are interested please send in your application quickly as this is an open recruitment, and we will close the recruitment process once we have found an outstanding leader.

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