Talk to Loop, in partnership with the National Social Accountability Consortium (NaSAC), is implementing the project “Strengthening Feedback and Reporting Mechanisms.
Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, and the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. To understand what Talk to Loop is, our mission and our way of working, please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading.
NaSAC, established on 29 February 2024, isa consortium of 26 civil society organizations committed to advancing transparency, accountability, and citizen participation in Ethiopia. Building on the legacy of the Ethiopia Social Accountability Program (ESAP), NaSAC works to empower civil society to hold government and aid providers accountable, promote inclusive participation, and strengthen democratic governance. Guided by its vision of citizens actively engaging in decision-making and accessing quality services, NaSAC fosters collaboration between communities and duty-bearers, supports feedback mechanisms, and promotes sustainable accountability practices.
We are now looking to recruit a person with NaSAC working to implement the Loop platform in Ethiopia.
Country: Ethiopia
Location: Based in Addis, with periodic travel to the Somali region
Job Type: full-time, 40 hours per week
Salary: USD 1,000 month (gross, inclusive of taxes)
Working Times/Zones: Office hours, 8am to 4:30pm (East Africa Time)
Travel Required: Occasional travel in the Horn of Africa
Language skills: Excellent written and spoken English, Somali (Maaxatiri) and Amharic are essential and Oromo preferable
Start Date: 1st October 2025
Eligibility: Open only to Ethiopian nationals who are based in Addis Ababa.
Management Responsibilities
Reports to:
● Direct Line manager: NaSAC CEO for operational and administrative matters
● Global Sensitive Feedback Lead for technical guidance and strategic oversight
● Loop Lead
Direct reports: 1 - 5 Moderators
Working Relationships:
● NaSAC team as the host organisation with strong national knowledge and strategic insight.
● Global team including, Sensitive feedback Lead User Experience and Quality Assurance Lead, Tech Lead, Communication and Fundraising Lead.
● External stakeholders, including protection actors, fraud and safeguarding focal points, and relevant protection coordination mechanisms
Role Overview
Loop is recruiting a Country Sensitive Feedback Lead to oversee the safe and effective management of sensitive feedback in Ethiopia. Based at the NaSAC office in Addis Ababa, you will lead the Ethiopia Loop team and ensure cases related to gender-based violence, child protection, safeguarding, aid diversion, fraud, corruption, and sexual exploitation and abuse (SEA) are handled promptly, confidentially, and in line with global protocols.
In this role, you will:
· Provide technical oversight,coaching, and training to moderators.
· Manage sensitive referralssafely and build strong partnerships with GBV, CP, safeguarding, and fraudfocal points.
· Collaborate closely with theGlobal Sensitive Feedback Lead and protection actors.
· Represent Loop in national coordination forums to support the successful set up and roll out across the country
· and contribute to contextualising Loop to the Ethiopian context and suggesting improvements through data analysis and reporting.
Strategically, you will position Loop as a trusted and inclusive platform, ensuring that marginalised voices, including minorities, persons with disabilities, and survivors of SEA—are heard and responded to. You will also identify opportunities to expand Loop’s reach through local networks and protection partners as a collective Community Feedback Mechanism. This is a unique opportunity to strengthen community accountability, advocate for change through community-led evidence, and help shape more responsive and transparent humanitarian and development systems in Ethiopia.
Expected Tasks
Team Management and Supervision
● Lead day-to-day operations through ongoing support and guidance.
● Manage your team well-being and HR function, including leave planning, staff rotations, etc.
● Lead on recruitment, onboarding, and induction of new team members, ensuring smooth integration and role clarity
● Facilitate regular performance reviews, provideconstructive feedback, and support professional development.
● Support in coordination across other NaSAC staff in the development of the organization’s culture.
Feedback Management
● Review and triage sensitive feedback daily
● Coordinate referral processes in collaboration with the Global Sensitive Feedback Lead, ensuring misconduct cases(e.g., SEA, fraud, corruption) are escalated through the appropriate channels.
● Maintain oversight of open cases, track required actions, and ensure timely follow-up with referral organisations and focal points.
● Ensure all sensitive feedback is handled promptly and confidentially, in line with safeguarding protocols, including informed consent and confidentiality standards and maintaining quality controls.
● Moderate feedback and replies in Amharic, tag appropriate organisations and actors.
● Manage the resulting data and identify relevant trends in the analytics.
Training and Capacity Building
● Ensure comprehensive understanding of safeguarding principles, PSEA, child protection, GBV, and reporting protocols among sensitive feedback moderators.
● Integrate survivor-centered and do-no-harm approaches in all training and mentoring practices.
● Provide tailored training to open feedback moderators.
● Ensure the quality, timeliness and respect of protocols in handling sensitive and non sensitive feedback.
● Monitor and report on key indicators such as response times, feedback provider satisfaction, and responsiveness of referral organisations.
External Engagement and Coordination
● Build and sustain collaborative relationships within-country protection actors, including GBV, child protection, safeguarding, and fraud focal points to support timely referrals.
● Represent Loop in inter-agency meetings, protection clusters and project-related meetings and partner meetings in Ethiopia.
● Provide onboarding training and introduction sessions to relevant organisations and communities in Ethiopia online and in person.
● Support in the development and improvement of resources to support training sessions and conversion of participants to users of the Loop platform
● Work closely with the communications team and partner organisations to promote Loop as a safe and effective mechanism for reporting sensitive feedback, including among partners.
● Education: Bachelor's degree (or equivalent) in Social Work, Psychology, Gender Studies, Human Rights, International Development, or a related field.
● Languages: Fluent in English and Somali (Mandatory)Amharic, Oromia (added advantage)
● Priority will be given to candidates with fluency or an advanced level in any other spoken languages/dialects.
● Proficiency in digital tools, including Google Workspace, and the ability to quickly learn and adapt to new case management or feedback platforms is required.
● Minimum of 5 years of professional experience in the protection sector, with proven expertise in handling sensitive protection cases, including GBV, child protection, and other protection cases. Experience should include serving in a senior or supervisory role with responsibilities for case management, referrals, and coordination with protection actors.
● Demonstrated understanding of protection principles, GBV, child protection, safeguarding and SEA, as well as referral principles and protocols.
● Demonstrated ability to manage and support teams, including experience in HR oversight, capacity building, and performance management.
● Proven experience in external coordination, including participation in inter-agency mechanisms and liaison with focal points across protection sectors in Somalia.
● Established network of protection partners in Ethiopia, with demonstrated ability to build and maintain collaborative relationships.
● Good understanding of feedback and complaint mechanisms and referral pathways is highly preferred.
● Strong sense of ethics, integrity, and accountability, with high commitment to maintaining confidentiality and ensuring survivor-centered responses, meeting global best practices and ethical standards.
● Empathetic and culturally sensitive, with the ability to engage respectfully and meaningfully with individuals and communities from diverse backgrounds.
● Calm and composed under pressure, with excellent judgment and the ability to manage complex and sensitive situations.
● Team-oriented and supportive, with a collaborative leadership style and a commitment to Loop's mission and values.
● Detail-oriented and with good analytical skills
● Excellent communication and interpersonal skills, with the ability to build trust and maintain positive relationships with partners, colleagues, and community members, and promote Loop among diverse audiences.
Why choose Talk to Loop?
At Loop, we are all about feedback. We have high ambitions and are continually striving to get there, learning from all involved as we go. We are built on strong principles of decentralised, Open and Transparent systems. We are exploring how to bring the changes we want to help create in the wider world into our charity. If you want to be part of a globally dispersed team, thrive on change and learning, and believe in your core that we can do more if we listen and learn from others, then we would love to hear from you.
The way we work doesn’t suit everyone. But if you’re an enthusiastic person who’s passionate about our mission and keen for more freedom and autonomy, then we could be a perfect match. We love to see applications from people with transferable skills who are looking for opportunities to contribute and grow and make a real difference.
Our Commitment to Inclusion and Safeguarding
Loop is committed to creating an inclusive and safe working environment. As part of our safeguarding policy, all candidates will be required to undergo comprehensive background checks. Roles are dependent on donor funding, and employment will be subject to the continuation of such funding. We highly encourage applications from diverse backgrounds, as such unique experiences and perspectives are invaluable to our mission of shifting power and promoting local agency.
Loop is dedicated to ensuring that our team reflects the communities we serve and supports a culture of equity, inclusion, and respect.
Our Commitment to Collaboration and Well-being
At Loop, each team member is entrusted with significant responsibility and is empowered to collaborate with others to achieve the strategic goals of their role, thus contributing to Loop’s overall mission. We believe in fostering a culture of trust, accountability, and mutual respect, where everyone's contributions are valued and recognised. We strive to provide an enabling work environment so you can feel safe, supported and empowered in your work. An outstanding work ethic and a commitment to self-care are prerequisites for success at Loop, as we understand that supporting our team members' well-being is essential for achieving our goals.
· To apply sendyour application (CV and Cover Letter ONLY as one document) to recruitment@talktoloop.org with the subject: Ethiopia Sensitive Feedback Lead. Do not share copies of transcripts, recommendation letters or academic certificates at this stage.
· Pre-employment checks will include references and background verification.
· The deadline for receiving applications is 7th September 2025. Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly.
· Only shortlisted candidates will be contacted for interviews. We strongly encourage applications from women and persons with disabilities.
· If you do not hear from us by 22nd September 2025, please consider your application unsuccessful.
All applications that do not meet the following basic criteria will not be considered:
1) Amharic speaker
2) Based in Addis Ababa
3) A minimum of 5 years' experience in GBV, protection work
4) Strong spoken and written English & Somali skills
Any evidence of using AI Tools in the application process will lead to automatic disqualification.
Applications will be reviewed on a rolling basis, so apply as soon as possible.
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